How To Clear E16 Error on DSTV Easily

This post provides the easiest methods for clearing DSTV E16 error easily on your decoder via internet and SMS.

DSTV is a popular digital satellite TV series, well known all across sub-Saharan Africa. With so many interesting bouquet and programmes ranging from entertainment, lifestyle & culture, movies, religions, sport, music, cartoons & news.

DSTV is owned by multi-choice, it was launched on 6th March 1995, with a lot of packages such as DSTV premium, Compact plus, Compact etc.

DSTV headquarter is located in Ferndale Randburg, South Africa and some other area’s like Sub-Saharan Africa and North Africa.

DSTV as achieved a lot in capturing the mind of people through their TV series and programmes, acquiring 8 million subscribers in Africa alone is a proof of how entertaining are their programmes.

dstv nigeria

Majority of subscribers are located in Nigeria and South Africa. These two countries  are very productive through marketing, they are being recognized as important countries in terms of sales and customers.

Now DSTV has gone far in upgrading their satellite by introducing the latest decoder which enable subscriber to use extra views. This allows subscribers to link two decoders together under one subscription fee in order to increase the rate of viewers.

With all these interesting packages, you may have seen or encountered series of annoying challenges, this may occur due to bad signal. Another shortcoming to DSTV service is the E16 error.

What is E16 error?

This is a common error which displays on your TV screen due to expired subscription. Sometimes, it shows on active subscriptions too but not on regular basis.

In case this error occurs on your subscribed decoder, here are some tips on how you can correct the error.

If your subscription expired, for you not to experience E16 error, you need to make your payments through Quick teller, it’s the easiest way to make payment using your ATM card.

You can also make payment by going to any nearby DSTV office, your DSTV card number would be required. You can equally make payment through the Internet, via DSTV internet portal –

If you still have an active subscription and it occurs, it no big deal all you need to do is just to switch off your decoder, leave it for few minutes and then switch it on.

Having put on your decoder, if the problem still persist, you need to use other method, this time through your mobile phone or your computer.

How to clear DSTV E16 error using your mobile phone or computer

Method 1: Send SMS to DSTV customers care

This method is easy and can be done anywhere, Send an sms in the format below:

RA space SMART CARD NUMBER (located at the back of  your DSTV smart card) ten (10) digit number, E. g: RA 1234567890.

Note: service charges may be required.

Method 2: Visit DSTV official website through the Internet

Through this method(Internet), you can clear the E16 error on your DSTV decoder, all you  need to do is to visit DSTV self service portal on your computer or mobile device browser. Fill the the form on the Web page, insert your smart card number & captcha code correctly

There are different errors listed that can be cleared using the self service portal, select the E16 error. Having done the above steps, click CLEAR ERROR, it will immediately disappear from your TV screen. Follow the steps below:

How to clear DSTV E16 error through the Internet easily

  • Visit the Dstv Self service portal.
  • Fill in your Smart card number
  • Select the type of error you want to clear “E16” in this case.
  • Enter the captcha code and click “Clear Error”

These two methods are easy steps that can be done without stress. With this article I believe you can now enjoy your DSTV without the E16 error.

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Oluchi Chukwu

Oluchi is a seasoned Information blogger, content developer and the editor of Nigerian Queries. She is a tech enthusiast who loves reading, writing and research

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